Up until recently, Photobox have been my photo printing company of choice. They were very quick, and the quality of their prints was brilliant. When ever somebody asked me about photo printing, I would send them to Photobox.
A couple of months ago, they relaunched the site, and gave it a snazzy new look. The interface really was vastly improved, and it had a much cooler and updated feel.
Unfortunately, this is where things went wrong with my Photobox experience.
When it came to placing my first order under the new interface things kept going missing from my basket. It would show 32 items on the page, but when I clicked through to the basket, there would now only be 21 items. I would try again, and completely different things would go missing. It was a fairly complicated order, so I gave up after three attempts.
I emailed to alert Photobox about the issues, and they replied saying that a lot of their customers were experiencing similar issues due to a technical problem with their server, and that I should try again in a few days. I left it a couple of weeks, and tried again. This time success…or so I thought.
In the past, Photobox quickly got their orders out by 4pm the same day. In this case the dispatch took six days. Far too long, but OK, they must have been busy catching up with their server issues. However, that order has still not arrived over two weeks later.
What annoys me most is that I have emailed their customer service three times without any sort of reply. Each time a little more angry than the previous, but still polite. Today I’m furious. I’ve asked them if they could recommend a good photo printing site, written this piece, and I’m going to cancel the credit card transaction.
I can only presume that the reason they can’t be bothered to respond to my small problem is that they have much bigger problems to deal with.
In the mean time, I’ll turn the question over to you guys. Can anybody recommend a good UK online photo printing service? I’m looking for good quality printing at a fair price.